Terms & Conditions

Effective Date: 24 August 2026

Welcome to Best Antivirus Market. By visiting bestantivirusmarket.com, browsing our products, or placing an order, you agree to the following terms. Please read them carefully before completing a purchase.

Best Antivirus Market is operated by Nextgen Computer Solutions, a proprietorship based in India.

Customer Service: mail@bestantivirusmarket.com Business Hours: Monday–Friday, 10:00 AM – 6:00 PM IST Address: Rani Lakshmi Bai Ward, Bhandara, Maharashtra 441904, India

1. What We Do

Best Antivirus Market is an independent online retailer of digital antivirus and cybersecurity software licences. We source software licences through software distribution and supply channels and deliver digital entitlements — not physical products — to customers in India.

Unless a specific product page expressly states otherwise, we are not the developer, publisher, manufacturer, or owner of the third-party software listed on our website. Our role is retail: we sell and fulfil software licences.

2. What We Do Not Do

Our business is limited to selling digital software licences and providing transaction-related customer service. We do not offer:

• Remote computer repair or virus removal
• Technical-support subscriptions or services
• Malware diagnosis or removal as a service
• Password or account recovery
• Remote-access assistance or device management
• Hardware repair or data recovery
• Cybersecurity consulting or managed security services
• Software installation services

If you need help using a product, contact the software publisher directly through its official support channels. Our support team assists only with order, payment, delivery, invoice, and refund matters.

3. What You Are Buying

Unless stated otherwise on the product page, every product on Best Antivirus Market is a digital product — a licence key, activation code, subscription entitlement, or other digital entitlement that grants you the right to use third-party software.

No physical CD, DVD, retail box, printed card, or USB device will be shipped unless a product page explicitly says otherwise.

4. Product Information

Each product page displays details including:

• Product and edition name
• Licence duration and device count
• Supported operating systems
• Activation or geographic region
• Whether the licence is new or a renewal
• Estimated delivery time
• System requirements
• Price and applicable taxes
• Refund eligibility

This product-specific information forms part of your agreement with us. Where it conflicts with a general term in this document, the product-specific information applies — unless doing so would limit a mandatory legal right.

5. Your Responsibility Before Purchasing

Before placing an order, it is your responsibility to verify that the product is suitable for your needs. Please check:

• Operating-system compatibility
• Device count and type
• Licence duration
• Geographic restrictions
• Whether it is a new licence or renewal
• Publisher account requirements
• Hardware specifications

Do not purchase a product solely based on its brand name. Read the full product description before completing payment.

6. Software Publisher Terms

The software you purchase is governed by the publisher's own terms, which may include:

• End User Licence Agreement (EULA)
• Terms of service and acceptable-use rules
• Privacy policy
• Activation and account requirements
• System requirements

You may need to accept the publisher's terms before downloading, installing, or using the software. We cannot modify or waive publisher-imposed conditions.

7. Intellectual Property

Purchasing a licence grants you only the right to use the software under the licence conditions. It does not transfer ownership of the software or its intellectual property.

All third-party software, product names, logos, trademarks, copyrights, and other intellectual property remain the property of their respective owners. Their appearance on our website is for product identification and lawful retail purposes only and does not indicate sponsorship, endorsement, partnership, or direct affiliation with Best Antivirus Market.

8. Licence Authenticity

We source software licences through software distribution and supply channels.

We do not knowingly sell counterfeit, pirated, cracked, stolen, or unlawfully generated software keys. If you believe a licence supplied by us is not valid, contact us with your order details and we will investigate. Where appropriate, we will provide a replacement or refund in accordance with our Returns & Refund Policy.

9. Placing an Order

Placing an order constitutes an offer to purchase the selected product. Receipt of payment or an automated confirmation message does not necessarily mean the order has been finalised.

We may hold, reject, or cancel an order where reasonably necessary due to:

• Payment failure or incomplete confirmation
• Suspected fraud or unauthorised payment
• Incorrect pricing or technical errors
• Product unavailability or discontinuation
• Regional restrictions or licence limitations
• Suspected abuse or legal restrictions

If we cancel a paid order before fulfilment, the amount collected will be refunded through the original payment method.

10. Product Availability

Products displayed on our website are subject to availability. We make reasonable efforts to keep availability information current, but changes may occur between display and order processing.

If a paid product becomes unavailable before delivery, we will offer an appropriate replacement with your agreement, or issue a refund. We will not knowingly substitute a materially different product without your consent.

11. Pricing

Prices are displayed on the product page and at checkout before you complete payment. Prices may vary by software edition, licence duration, device count, promotions, and applicable taxes.

We may change future prices at any time. Price changes do not normally affect orders already successfully placed, except where there is an obvious pricing or technical error.

12. Pricing Errors

Despite our efforts to maintain accurate prices, errors may occasionally occur. If a material pricing error is discovered before fulfilment, we may cancel the affected order and refund any payment already received. We will not charge you more than the amount accepted at checkout without your agreement.

13. Taxes and GST

Prices displayed to Indian customers may include GST where applicable. The total amount payable is disclosed before you complete the transaction. A GST invoice will be issued using the billing information you provide. It is your responsibility to provide accurate billing details if you require them on an invoice.

14. Payments

Payments are processed through independent payment service providers such as Razorpay and other methods displayed at checkout. Available payment methods may include UPI, debit cards, credit cards, net banking, wallets, and other supported options. Payment processing is also subject to the provider's own terms and privacy practices.

We never ask you to disclose your UPI PIN, card PIN, banking password, OTP, or similar credentials directly to us. Do not share such information with anyone claiming to represent Best Antivirus Market.

15. Payment Verification

Certain transactions may be subject to automated or manual verification to protect customers and our business. We may temporarily hold or decline an order where there are reasonable indicators of unauthorised payment, stolen credentials, identity misuse, unusual activity, promotional abuse, or other suspected fraud.

Where an order cannot be verified and is cancelled before fulfilment, any captured payment will be handled through our applicable refund process.

16. Digital Delivery

Software licences are delivered electronically. Eligible orders are generally processed automatically and typically delivered within minutes after successful payment and any required verification.

Actual delivery time may vary depending on payment confirmation, product availability, verification requirements, technical interruptions, or publisher and distributor availability. Where a specific timeframe appears on a product page, that timeframe applies to your order.

17. Delivery Methods

Digital products may be delivered through:

• The email address you provided during checkout
• Your Best Antivirus Market account (where available)
• The order-confirmation page
• Another method clearly disclosed before purchase

You are responsible for providing a valid and accessible email address. If a licence email does not appear in your inbox, check your Spam, Junk, Promotions, or similar folders.

18. Incorrect Contact Details

We are not responsible for delays caused solely by incorrect contact information you provide. If you discover you entered the wrong email address, contact us as soon as possible. We will make reasonable efforts to assist where the digital product has not already been disclosed to an unintended recipient. For security, we may require verification before changing delivery information.

19. Software Activation

You are responsible for activating purchased software in accordance with the publisher's official process. Activation may require downloading the software from an official source, creating or signing in to a publisher account, entering the licence key, connecting to the internet, removing conflicting software, or meeting other publisher requirements.

Providing a link to a publisher download or activation resource does not constitute a software-installation or technical-support service on our part.

20. Official Software Downloads

Where a product requires separate software download, always use an official or publisher-authorised source. We do not recommend downloading software from unknown or unverified third-party websites. Unless expressly stated otherwise, the product you purchase from us is the licence or entitlement — not a proprietary installer.

21. Licence-Key Issues

If a licence key is rejected during activation, contact us with:

• Your Best Antivirus Market order number
• The product name
• The error message from the publisher's activation system
• Reasonable evidence to help us investigate

We may verify the licence through the distribution channel before issuing a replacement or refund. This process relates only to verifying the product we supplied and does not constitute general technical support.

22. Licence Restrictions

A licence may be subject to restrictions specified by the publisher or product page, including limits on:

• Number of devices or users
• Licence duration
• Geographic region
• Operating systems
• Activation attempts
• Personal or commercial use
• Transferability or resale

You must use the product in accordance with these restrictions. You must not circumvent region restrictions using VPNs, technical manipulation, or other methods.

23. Licence Duration

Licence duration varies by product — it may be one year, multi-year, or another period clearly identified on the product page. The licence period may begin at purchase, activation, redemption, or another time specified by the publisher. Review the product description and publisher rules before purchasing.

24. One-Time Purchases and Renewals

Unless clearly stated otherwise before payment, purchases made through Best Antivirus Market are one-time transactions and are not automatically renewed or charged by us.

Some publishers may independently offer optional renewal features after activation. Any such arrangement is between you and the publisher unless we expressly state otherwise. We will not create a recurring payment obligation without clear disclosure and your consent.

25. Publisher Changes

Software publishers may change product names, interfaces, features, system requirements, licence terms, activation processes, renewal policies, or other characteristics. We do not control these changes. We make reasonable efforts to keep information current, but you should also check publisher details when compatibility or specific features matter to your purchase.

26. Software Updates and Performance

Software updates, virus-definition updates, cloud services, feature updates, and ongoing functionality are controlled by the publisher. We cannot guarantee that a publisher will maintain every product feature for the entire licence period. Any rights arising from a material difference between the product sold and the product delivered remain subject to applicable law and our Returns & Refund Policy.

27. Security Software Disclaimer

No antivirus product can guarantee that a device will never experience malware, phishing, ransomware, fraud, or other cybersecurity incidents. Protection claims should be understood according to the features and representations made by the applicable software publisher. Best Antivirus Market does not independently guarantee complete immunity from cybersecurity threats.

28. Returns, Replacements, and Refunds

Refund and replacement eligibility is governed by our Returns & Refund Policy, which forms part of these terms.

Because digital licences may become usable immediately after delivery, eligibility depends on whether the licence has been delivered, disclosed, redeemed, activated, or otherwise consumed.

Situations that may qualify for investigation and an appropriate remedy include:

• An invalid licence supplied by us
• A licence already used before delivery
• Delivery of a materially different product
• An accidental duplicate order
• Failure to deliver within the applicable delivery period
• Another situation where a refund or remedy is required by law

29. Change-of-Mind Requests

Because digital licence keys may be disclosed and usable immediately after delivery, a delivered digital product may not be eligible for a change-of-mind cancellation. Please verify compatibility, device count, duration, edition, and region before purchase. Any applicable exceptions are described in our Returns & Refund Policy.

30. Order Cancellation

Contact us promptly if you wish to cancel. Where fulfilment has not begun and the licence has not been disclosed, cancellation may be possible. Once a licence has been disclosed or made available, cancellation eligibility may be restricted. We may also cancel orders where reasonably necessary under these terms. All cancellations are handled in accordance with our Returns & Refund Policy and applicable law.

31. Promotions and Discounts

We may periodically offer discounts, promotional pricing, coupons, or special offers. Unless stated otherwise:

• Promotions apply only during the stated period
• They may apply only to selected products
• Promotional offers may not be combined
• Coupons have specific eligibility rules
• Promotions have no cash value
• Discounts may be changed or withdrawn

We will not retroactively increase the price of a completed order because a promotion has ended.

32. Customer Accounts

Certain features may allow or require you to create an account. You are responsible for providing accurate information, maintaining credential confidentiality, protecting your email account, and notifying us if you suspect unauthorised access. We may temporarily restrict an account to protect you, us, or other users from fraud, abuse, or security risks.

33. Acceptable Use

You must not use our website to commit fraud, use stolen payment information, impersonate another person, gain unauthorised access to systems, interfere with website operation, introduce malicious code, scrape restricted content, misuse promotions, purchase licences for unlawful resale, violate intellectual-property rights, circumvent licence restrictions, or engage in any activity prohibited by law. We may restrict transactions or access where reasonably necessary to prevent such conduct.

34. Resale of Licences

Products are intended for use as permitted by the applicable licence. Unless expressly authorised, you may not purchase products for unauthorised resale, redistribution, sublicensing, key sharing, or commercial exploitation. Bulk or commercial purchases may be subject to separate conditions.

35. Website Content

We take reasonable steps to ensure information displayed on our website is accurate. Minor typographical, formatting, or technical errors may occasionally occur. We may correct information when necessary. Where an error materially affects an unfulfilled order, we will notify you or cancel and refund the affected transaction where appropriate.

36. No Misleading Affiliation

We do not intend to impersonate any third-party software publisher. Where third-party trademarks appear on our website, they identify the software being offered for sale. Unless expressly and accurately stated otherwise, you should not assume that we:

• Own the third-party brand
• Are the software publisher
• Operate the publisher's support department
• Are endorsed or certified by the publisher

37. Customer Service

Our customer service assists with transactions completed through our website, including order status, payment confirmation, licence delivery, missing emails, incorrect products, licence-key validity, replacements, cancellations, and refunds. Our support does not include software installation, device repair, virus removal, remote access, password recovery, or other product-specific technical services.

38. Transactional Communications

We may send transactional communications necessary to fulfil and manage your order, including order confirmations, payment confirmations, licence delivery, invoices, refund information, security notices, and important order-related messages. Marketing communications, where used, are handled in accordance with our Privacy Policy and applicable law.

39. Third-Party Websites

Our website may include links to third-party websites, including software publishers, payment processors, official download pages, and other external resources. These operate independently and are subject to their own terms and privacy policies. We are not responsible for third-party content or systems outside our control.

40. Privacy

Personal information collected through our website is processed according to our Privacy Policy, which forms part of these terms. The Privacy Policy explains what we collect, why we collect it, how it is used, when it may be shared, how long it is retained, your privacy rights, and how to contact us about privacy matters.

41. Cookies

We may use necessary cookies and, where applicable and permitted, analytics, preference, or advertising technologies. Details are provided in our Cookie Policy. Where consent is legally required for optional cookies, they will be handled according to applicable requirements.

42. Website Security

We take reasonable administrative and technical measures to protect our website and customer information. However, no internet-based system is immune from every security risk. You are responsible for maintaining the security of your own devices, email accounts, passwords, and internet connections.

43. Disclaimer of Warranties

To the extent permitted by law, the website is provided on an "as available" basis. We do not make warranties beyond those expressly stated on the website, obligations relating to products sold by us, warranties that cannot legally be excluded, and rights available to consumers under applicable law. Third-party software functionality is primarily determined by the publisher. Nothing in this section limits warranties or consumer rights that cannot lawfully be excluded.

44. Limitation of Liability

To the maximum extent permitted by law, Best Antivirus Market and Nextgen Computer Solutions will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from matters outside our reasonable control, including publisher software changes, service interruptions, device incompatibility clearly disclosed before purchase, licence misuse, third-party websites, or cybersecurity incidents the purchased software does not prevent.

Where liability may lawfully be limited, our aggregate liability relating to a particular transaction will generally not exceed the amount you paid for the affected product. This limitation does not exclude liability or consumer rights that cannot be excluded under applicable law.

45. Statutory Consumer Rights

Nothing in these terms waives, excludes, restricts, or overrides a consumer right that cannot legally be waived. Where these terms conflict with a mandatory provision of applicable consumer-protection law, the mandatory legal provision prevails.

46. Third-Party Publisher Responsibility

The publisher of the software is responsible for its development and ongoing operation. Except for responsibilities directly arising from our sale and fulfilment of the licence, we do not control software bugs, product updates, publisher infrastructure, account systems, future compatibility, technical-support availability, privacy practices, or feature changes. This does not limit our responsibility to deliver the product you purchased.

47. Force Majeure

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, to the extent permitted by law. Such circumstances may include internet outages, cloud-service interruptions, payment-network failures, publisher or distributor outages, natural disasters, government restrictions, telecommunications failures, labour disruptions, cyberattacks, or widespread infrastructure failures. We will nevertheless take reasonable steps to address affected orders.

48. Suspension or Refusal of Service

We may restrict website access, suspend an account, reject an order, or refuse future transactions where reasonably necessary due to fraud, attempted fraud, illegal activity, abuse, threats, material breach of these terms, payment disputes involving false information, attempted circumvention of licence restrictions, or risks to website or customer security. Any action will be taken subject to applicable law.

49. Complaints

If you have a concern about an order, contact our customer service team first at mail@bestantivirusmarket.com. Include your order number where available. We will make reasonable efforts to investigate and respond promptly.

50. Grievance Redressal

We maintain a grievance-redressal mechanism for consumer complaints:

Grievance Officer: D Saurabh Designation: Compliance Manager Email: mail@bestantivirusmarket.com Address: Nextgen Computer Solutions Rani Lakshmi Bai Ward, Bhandara, Maharashtra 441904, India

Eligible complaints will be acknowledged within 48 hours of receipt and addressed within the period required under applicable law. We aim to resolve grievances within one month from the date of receipt, subject to the nature of the complaint and applicable legal requirements.

51. Governing Law

These terms are governed by the laws of India. Customers retain any mandatory rights and remedies available under applicable Indian consumer-protection law. Nothing in these terms prevents a consumer from approaching an appropriate consumer commission, regulator, authority, or other forum available under applicable law.

52. Jurisdiction

Subject to mandatory consumer-protection jurisdiction and other applicable law, courts having competent jurisdiction in Bhandara, Maharashtra, India will have jurisdiction over disputes arising from these terms. This does not restrict a consumer from exercising a statutory right to bring a proceeding before another forum where applicable law provides that right.

53. Changes to These Terms

We may update these terms from time to time to reflect changes to our business, website functionality, products, regulatory requirements, law, or operational needs. The latest version will be published on this page with an updated effective date. Material changes apply prospectively. A purchase completed before a change continues to be governed by the terms applicable to that transaction to the extent required by law.

54. Severability

If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary. The remaining provisions continue in effect.

55. No Waiver

Failure by Best Antivirus Market to enforce a particular provision on one occasion does not constitute a permanent waiver of that provision or any other right.

56. Entire Agreement

These terms, together with the applicable product description, Returns & Refund Policy, Privacy Policy, Cookie Policy, and other terms expressly presented during purchase, constitute the agreement between you and Best Antivirus Market concerning the applicable transaction.

57. Contact Information

For questions about these terms or an order:

Best Antivirus Market Operated by Nextgen Computer Solutions Email: mail@bestantivirusmarket.com Address: Rani Lakshmi Bai Ward, Bhandara, Maharashtra 441904, India Business Hours: Monday–Friday, 10:00 AM – 6:00 PM IST

58. Acceptance of Terms

By completing a purchase through Best Antivirus Market, you acknowledge that you have reviewed the relevant product description, price, licence duration, device count, supported operating systems, regional conditions, delivery information, refund conditions, and these terms. By completing the transaction, you agree to be bound by the applicable terms, subject always to rights that cannot be excluded under applicable law.