Returns & Refund Policy

Effective Date: 24 August 2026

This policy explains how cancellations, replacements, returns, and refunds work for purchases made through Best Antivirus Market.

Because we sell digitally delivered software licence keys — not physical goods — the standard return conditions that apply to physical products do not apply here. We have set out clear rules so you can make an informed purchasing decision.

Best Antivirus Market is operated by Nextgen Computer Solutions, a proprietorship based in India.

Contact: mail@bestantivirusmarket.com Business Hours: Monday–Friday, 10:00 AM – 6:00 PM IST Address: Rani Lakshmi Bai Ward, Bhandara, Maharashtra 441904, India

1. What This Policy Covers

This policy applies to digital software licences purchased directly from Best Antivirus Market, including antivirus, internet-security, total-security, and related cybersecurity software licences.

Unless stated on a product page, we do not sell remote repair services, technical-support subscriptions, managed cybersecurity services, breach scanning, continuous monitoring, identity monitoring, or data-leak notification services. Your purchase is for the software licence described on the product page and your order confirmation.

2. Digital Products — No Physical Shipment

Every product covered by this policy is a digital product. After successful payment and any necessary verification, your licence key or activation information is delivered electronically — normally to the email address provided during checkout.

No physical CD, DVD, USB drive, product box, or other physical item will be shipped unless a product page expressly states otherwise. Accordingly:

• Return shipping: Not applicable
• Return shipping fee: None
• Restocking fee: None
• Physical return address: Not applicable for digitally delivered licences

3. Delivery Time

Most successfully processed orders are delivered within minutes. Some orders may require additional processing due to payment verification, fraud-prevention checks, incomplete information, or temporary fulfilment-system delays.

The delivery estimate displayed on the relevant product page or during checkout applies to your order. If you do not receive your licence within the stated timeframe, please:

1. Check your Spam, Junk, and Promotions folders
2. Verify that the email address you entered during checkout is correct
3. Contact mail@bestantivirusmarket.com with your order number

If we are unable to fulfil a successfully paid order, the affected order will be cancelled and the amount paid will be refunded.

4. Before You Buy — Important Information

Before completing an order, review the product page carefully. Important information may include:

• Product name and software edition
• Licence duration and device count
• Supported operating systems
• Licence or activation region
• System and activation requirements
• Whether the licence is new or a renewal
• Delivery estimate and refund eligibility

Please purchase only after confirming that the product is suitable for your device and intended use.

5. Refund Request Window

Refund requests should normally be submitted within:

7 calendar days from delivery of the licence

The 7-day period is a request window, not an unconditional right to return a software licence. Whether a refund is available depends on the circumstances described below. Mandatory rights provided by applicable law remain unaffected.

6. Situations Eligible for Refund or Replacement

6.1 Invalid Licence Key

You are eligible for assistance if the licence key supplied by Best Antivirus Market:

• Is invalid or not recognised by the publisher's official activation system
• Was already redeemed before being supplied to you
• Cannot be activated due to a defect in the licence itself

We may request reasonable information such as the activation error message, a screenshot, the product name, and your order number. We will not ask for passwords or payment-card details.

Where appropriate, we will provide a valid replacement licence. If we confirm the licence is defective and cannot provide a replacement within a reasonable period, a refund will be issued.

6.2 Incorrect Product Supplied by Us

You may request a replacement or refund if we deliver a materially different product from what you ordered, such as:

• A different antivirus product
• The wrong software edition
• An incorrect licence duration or device count
• An incorrect operating-system version
• A licence for a different activation region

Where possible, we will provide the correct product. If we cannot fulfil the original order correctly, the purchase will be refunded.

6.3 Product Materially Different From Its Description

You may be eligible for a refund if the product materially differs from what was displayed on the Best Antivirus Market product page at the time of purchase, including material discrepancies in licence duration, device count, supported operating system, activation region, product edition, or licence type.

6.4 Product Not Delivered

If your payment was successful but we do not deliver the licence within the communicated delivery timeframe, contact us. We will investigate and, if unable to fulfil the order, cancel it and issue a refund.

6.5 Duplicate Payment or Duplicate Order

If you are accidentally charged more than once for the same order, the verified duplicate payment will be refunded. If you accidentally place two identical orders, contact us immediately. Where the additional licence has not been redeemed or activated, we will normally cancel and refund the verified duplicate.

6.6 Order Cancelled Before Digital Delivery

You may request cancellation if your licence has not yet been delivered or made available. If we receive and process the request before delivery, we will normally cancel the order and issue a full refund. Because many orders are fulfilled automatically within minutes, cancellation may no longer be possible once the licence has been delivered.

7. Change-of-Mind Purchases

Before licence delivery

If you change your mind before the licence is delivered, contact us immediately. Where the order has not yet been fulfilled, we will normally cancel it and provide a full refund.

After licence delivery

Once a valid digital licence key has been delivered or made accessible, we normally do not accept a return or provide a refund solely because you changed your mind. A digital activation key can be copied, recorded, or consumed immediately after delivery and cannot be returned like a physical product.

This restriction does not affect refund eligibility where the licence is invalid, we supplied the wrong product, the product was materially misdescribed, the transaction was duplicated, mandatory consumer rights apply, or another eligible circumstance described in this policy exists.

8. Successfully Activated or Redeemed Licences

A licence that has been activated, redeemed, registered, attached to a publisher account, or otherwise consumed is normally not eligible for return or refund. Exceptions may apply where we supplied the wrong product, the product was materially inconsistent with its description, or applicable law requires otherwise.

9. Customer Purchased the Wrong Product

You are responsible for checking product details before ordering. A refund is normally not available after digital delivery if the correct product was supplied but you later discovered you selected the wrong operating system, edition, duration, device count, region, renewal type, or another incorrect variation. If you notice an error before licence delivery, contact us immediately and we will attempt to modify or cancel the order where possible.

10. Device and Operating-System Compatibility

Compatibility requirements should be displayed on the product page. Please verify before purchasing. A refund is normally not available where the compatibility information was accurately disclosed, we supplied the correct product, and your device does not meet the stated requirements. However, if our product page contained materially incorrect compatibility information, contact us as the purchase may be eligible for refund or replacement.

11. Installation and Activation Requirements

Some publishers require you to create a publisher account, download software from the publisher's website, remove conflicting security software, use a supported operating system, maintain an internet connection, or follow other publisher-specified steps. Failure to complete a publisher's clearly stated activation requirements does not by itself make an otherwise valid licence defective. However, if the licence we supplied is itself invalid or incorrect, the protections in this policy continue to apply.

12. Software Performance

Antivirus products are developed by their respective publishers. Performance, detection capability, features, and system impact depend on factors including product version, updates, operating system, device configuration, threat type, and other technical conditions. We do not promise that any product can detect or prevent 100% of malware, cyberattacks, or security threats. A refund is not normally available solely because a product did not meet performance expectations not stated on the product page. However, if we materially misrepresented the product or supplied something materially different from what was advertised, the refund provisions of this policy apply.

13. Publisher Changes

Publishers may modify features, release updates, change system requirements, rename products, discontinue features, or change their own terms. We make reasonable efforts to keep product information current. If a material product characteristic was incorrect at the time of your purchase, contact us to review your eligibility.

14. Promotional and Discounted Products

Products purchased during sales, discount campaigns, promotional offers, or coupon promotions are subject to the same refund eligibility standards unless different terms were clearly disclosed before purchase and permitted by law. Where an eligible promotional purchase is refunded, the refund will normally equal the amount actually paid, not the original or reference price.

15. One-Time Purchases and Renewals

The licence duration and renewal status are disclosed on the product page. Unless expressly stated before purchase, we will not treat a one-time licence purchase as an automatically renewing Best Antivirus Market subscription. Some publishers may separately offer optional renewal services governed by their own terms. Review the publisher's terms where applicable.

16. No Physical Returns

Because we sell digitally delivered licences:

• There is normally no physical item to send back
• No return label is required
• There is no return shipping cost
• There is no restocking fee

A refund request is initiated electronically as described below.

17. How to Request a Refund

Email us at mail@bestantivirusmarket.com with:

Recommended subject line: Refund Request – Order #[Order Number]

Please include:

• Order number
• Name used for the order
• Email address used for the purchase
• Product name and purchase date
• Reason for the request
• Relevant activation error or screenshot (if applicable)

Do not send passwords, OTPs, card numbers, banking passwords, or other unnecessary sensitive information.

18. Refund Review Process

After receiving your request, we may verify:

• Order and payment status
• Delivery and licence status
• Activation status (where reasonably verifiable)
• Error information you provided
• Other details reasonably necessary to determine eligibility

Depending on the circumstances, we may:

• Resend the licence information
• Provide the correct product
• Replace an invalid licence
• Approve a full refund
• Approve a partial refund (where only part of an order is affected)
• Explain why the request does not qualify

Refund requests will be assessed reasonably and in accordance with this policy and applicable law.

19. Refund Method

Approved refunds are returned to the original payment method used for the purchase. A payment made via UPI, credit card, debit card, net banking, or another method will normally be refunded through the same channel. We generally cannot redirect a refund to an unrelated bank account or another person's payment method.

20. Refund Processing Time

Once approved, we will normally initiate the refund within 5–7 business days. After initiation, your bank, card issuer, UPI provider, wallet provider, or payment processor may require additional time to credit the funds. The final processing time is controlled by the relevant financial institution.

21. Refund Amount

Where a full refund is approved, it will normally include the amount actually paid for the affected product, including applicable taxes. We impose no return shipping fees, restocking fees, or physical-return processing fees for digitally delivered licences. Where only part of an order is eligible, an appropriate partial refund may be issued.

22. Effect of a Refund on the Licence

If a refund is issued, you must stop using the refunded licence. Where technically available, the licence may be cancelled, deactivated, or made unavailable after the refund. A refunded licence must not subsequently be activated, used, transferred, resold, or distributed to another person.

23. Payment Disputes and Chargebacks

If you believe a payment was duplicated, unauthorised, incorrectly processed, or connected with a product not delivered as described, contact mail@bestantivirusmarket.com so we can investigate. Nothing in this policy prevents you from exercising legitimate rights through your bank, card issuer, payment provider, consumer authority, or applicable law. We encourage you to contact us first where practical, as many issues can be resolved quickly.

24. Fraudulent or Abusive Refund Requests

We may decline a request where there is reasonable evidence of fraud or abuse, including attempts to obtain refunds for licences not purchased from us, fabricated transactions, altered evidence, or transactions already refunded. This provision will not be used to deny a legitimate refund request or a consumer right provided by applicable law.

25. Our Role as a Software Licence Retailer

We sell licences for software developed by third-party publishers. We source genuine software licences through authorised distribution channels. Product names, trademarks, and logos belong to their respective owners and are used to identify the products offered. Unless expressly and accurately stated, we do not claim to be the software publisher, the owner of a third-party brand, endorsed by a publisher, an official representative, or an authorised reseller of a particular publisher. Any specific partnership or certification claim is made only where accurate and verifiable.

26. Customer Support

We provide customer service for purchases made through our website, including order enquiries, payment enquiries, licence-delivery issues, incorrect or invalid licence issues, cancellation requests, and refund requests. This service should not be interpreted as a separate remote technical-support or managed cybersecurity service.

27. Consumer Rights

This policy clearly explains our commercial refund rules. Nothing in this policy excludes, restricts, or overrides rights that cannot legally be excluded under applicable consumer-protection law. Where mandatory law provides greater rights, those rights prevail. For customers in India, applicable legislation may include the Consumer Protection Act, 2019 and applicable rules, including relevant e-commerce requirements.

28. Policy Consistency

Refund conditions displayed on product pages, checkout pages, order communications, this policy, and applicable platform listings should be interpreted consistently. If you notice conflicting information, please contact us so we can review and correct it.

29. Changes to This Policy

We may update this policy to reflect changes in products, payment methods, fulfilment processes, legal requirements, or business operations. The latest version will be published on this page with an updated effective date. Changes will not unlawfully remove mandatory consumer rights relating to an earlier transaction.

30. Contact Information

For order, cancellation, replacement, or refund enquiries:

Best Antivirus Market Operated by Nextgen Computer Solutions Email: mail@bestantivirusmarket.com Address: Rani Lakshmi Bai Ward, Bhandara, Maharashtra 441904, India Business Hours: Monday–Friday, 10:00 AM – 6:00 PM IST