Privacy Policy

Effective Date: 24 August 2026

At Best Antivirus Market, we believe in transparency about how we handle your personal information. This Privacy Policy describes our practices regarding the collection, use, sharing, and protection of data when you visit bestantivirusmarket.com or purchase from us.

Best Antivirus Market is operated by Nextgen Computer Solutions, a proprietorship based in India.

Contact: mail@bestantivirusmarket.com Address: Rani Lakshmi Bai Ward, Bhandara, Maharashtra 441904, India

1. Who We Are

Best Antivirus Market is an online retailer specialising in antivirus and cybersecurity software licences. We source software licences through software distribution and supply channels and deliver digital licence entitlements to customers in India.

We are not the developer, publisher, or manufacturer of the third-party software products listed on our website. All trademarks, product names, and brand marks displayed on our site belong to their respective owners.

2. When This Policy Applies

This policy applies whenever you:

• Browse or search our website
• View product pages or pricing information
• Add items to your shopping cart
• Create an account or log in
• Complete a purchase or attempt payment
• Receive or activate a digital licence
• Contact our support team
• Request a refund, cancellation, or invoice
• Opt in to marketing communications
• Interact with Best Antivirus Market in any capacity

3. Information We Collect

We collect only the data necessary to run our store, process orders, communicate with you, and comply with Indian law. The information falls into several categories:

3.1 Identity Details

• Full name
• Business or company name (if applicable for GST invoicing)
• Any other details you voluntarily provide for order processing

3.2 Contact Details

• Email address
• Phone or mobile number
• Billing or shipping address (where required)

3.3 Order and Transaction Details

• Order reference number
• Product name and edition
• Licence duration and device count
• Amount paid, including applicable taxes
• Discount or coupon applied
• Date and time of purchase
• Licence-delivery status
• Refund or cancellation status

3.4 Account Details (where accounts are available)

• Account login identifier
• Associated email address
• Saved preferences and order history
• Authentication metadata

Authentication is handled through secure infrastructure. Our team never has access to plaintext passwords.

3.5 Communication Records

When you reach out to us, we may retain:

• Your name and contact information
• Your message or support request
• Any attachments you provide
• Our reply and correspondence history

3.6 Tax and Invoicing Details

Where applicable for GST compliance:

• Billing name and address
• GST identification number (GSTIN)
• Business or trade name
• Invoice records and supporting documents

4. What We Never Ask For

We will never request the following from you:

• UPI PINs
• Internet banking passwords
• Debit or credit card PINs
• One-time passwords (OTPs) for payment verification
• CVV numbers via email or chat
• Email account passwords
• Antivirus account passwords
• Device or operating system login credentials

If anyone claiming to represent Best Antivirus Market asks for any of the above, do not share it. Report the incident to us immediately at mail@bestantivirusmarket.com.

5. Payment Processing

Payments on our website are handled by independent, third-party payment gateways and financial service providers such as Razorpay, banks, UPI networks, and wallet providers.

These providers may directly collect:

• Card or bank account details
• UPI identifiers
• Billing address
• Transaction authentication data
• Other details required to process the payment

Sensitive payment credentials are transmitted directly to the payment provider and are not stored on our servers. We never retain complete card numbers, CVVs, UPI PINs, or banking passwords.

From payment providers, we may receive limited transaction records such as:

• Transaction reference ID
• Payment status (success, failure, pending)
• Amount paid
• Payment method category (UPI, card, net banking)
• Date and time stamp
• Refund status

We use this data to confirm orders, generate invoices, process refunds, investigate disputes, prevent fraud, and maintain accounting records.

6. Data Collected Automatically

When you visit our website, certain technical data is collected through server logs, cookies, analytics tools, and security systems. This may include:

• Your IP address
• Browser type and version
• Device type and operating system
• Screen resolution and language settings
• Referring source (search engine, advertisement, direct visit)
• Pages viewed and time spent on each page
• Products browsed and cart actions
• Checkout interactions and completion status
• Date, time, and duration of your visit
• Session identifiers
• Cookie and advertising identifiers
• Website errors and loading performance

This data helps us understand how visitors find and use our website, identify technical issues, improve the shopping experience, and measure the effectiveness of our advertising.

7. How We Use Your Information

We process personal data strictly for purposes connected to operating Best Antivirus Market and fulfilling our commitments to you. These purposes include:

7.1 Order Processing and Fulfilment

• Accepting and verifying your order
• Confirming payment status
• Generating and delivering your digital licence
• Issuing invoices and tax documentation
• Maintaining transaction records

7.2 Licence Delivery

• Sending licence keys, activation codes, and download instructions to your email
• Providing links to official publisher resources
• Confirming successful delivery

7.3 Customer Support

• Responding to order-related queries
• Assisting with activation or delivery issues
• Handling refund and cancellation requests
• Investigating incorrect or non-working licences

Our support is limited to transaction matters. We are not the technical-support provider for any software publisher. For software-specific help, please contact the publisher directly.

7.4 Transactional Communications

• Order and payment confirmations
• Licence delivery notifications
• Invoice and refund notifications
• Fraud-prevention alerts
• Important product or service updates

These messages are necessary to complete your purchase and are distinct from promotional marketing.

7.5 Renewal Reminders

Where relevant, we may retain information about your licence purchase date, licence duration, and expected expiry. We may send informational or promotional renewal reminders, but a reminder does not mean a payment will be taken. Automatic renewal occurs only where clearly disclosed and agreed to before purchase.

7.6 Marketing Communications (where permitted)

• New product announcements
• Discount offers and seasonal sales
• Renewal offers

You can opt out of promotional emails using the unsubscribe link in any such message or by contacting us. Opting out does not stop essential transactional messages about an existing order.

7.7 Fraud Prevention and Security

• Detecting unusual or suspicious transactions
• Preventing payment fraud and account abuse
• Blocking automated attacks and unauthorised access
• Investigating suspected misconduct
• Protecting our website and customers

Orders flagged for review may be held or cancelled where there is a reasonable indication of fraud, unauthorised payment, or other security risk.

8. Cookies and Tracking Technologies

We use cookies and similar technologies (pixels, tags, beacons, local storage) for the following purposes:

8.1 Essential Cookies

Required for core website functionality including shopping cart operation, checkout processing, session management, authentication, fraud prevention, and payment security.

8.2 Analytics Cookies

Help us understand visitor behaviour — which pages are visited, how users navigate the site, where errors occur, and how we can improve performance.

8.3 Advertising and Conversion Cookies

Used to measure whether advertising campaigns lead to website visits, purchases, or other meaningful interactions. These may be set by third-party advertising platforms.

Blocking essential cookies may prevent the shopping cart, checkout, or login features from working correctly. You can manage cookies through your browser settings at any time.

9. Third-Party Analytics and Advertising

9.1 Analytics Providers

We may use third-party analytics tools to understand website traffic and user behaviour. These providers may receive your IP address, browser information, device details, pages visited, referral source, and cookie identifiers. Analytics data is used to improve our website and shopping experience.

9.2 Advertising Platforms

We may advertise on platforms including Google Ads, Meta (Facebook/Instagram), and Microsoft Advertising. These platforms may process limited data about your website interactions for campaign measurement, conversion tracking, and remarketing purposes.

9.3 Conversion Tracking

We may use advertising measurement tools to determine whether an advertisement resulted in a website visit or purchase. Information sent for this purpose may include purchase events, order value, currency, transaction identifiers, and approved advertising identifiers. We never share payment card numbers, CVVs, or banking credentials with advertising platforms.

9.4 Remarketing

Advertising platforms may display Best Antivirus Market ads to people who previously visited our website. We do not use sensitive personal data to build advertising audiences.

10. We Do Not Sell Your Data

Best Antivirus Market does not sell, rent, or trade customer names, email addresses, phone numbers, billing information, or order data to third parties for their own marketing purposes.

Our revenue comes from selling antivirus and security software licences — not from monetising customer data.

11. When We Share Information

We may share limited data with third parties only where reasonably necessary to operate our business:

• Payment gateways and banking partners (for transaction processing)
• Hosting and cloud infrastructure providers (for website operation)
• Email delivery services (for order communications and licence delivery)
• Accounting and invoicing tools (for GST compliance and record-keeping)
• Fraud detection and security services (for transaction protection)
• Analytics and advertising platforms (for website improvement and marketing measurement)
• Software distributors and licence-fulfilment partners (for product supply)
• Professional advisors (legal, audit, or compliance counsel)
• Government or regulatory authorities (where legally required)

We limit disclosures to what is reasonably necessary for each specific purpose.

12. Licence Supply and Fulfilment

We source software licences through software distribution and supply channels.

Depending on the product, a distributor or fulfilment partner may process limited order data to generate, allocate, validate, or fulfil a licence. We do not share customer information with distributors for unrelated marketing purposes.

13. Software Publishers

Products sold on our website are developed by independent publishers. After purchase, you may need to interact directly with the publisher to:

• Download the software
• Create or sign in to a publisher account
• Activate the licence
• Register the product

Information you submit directly to a publisher is governed by that publisher's own privacy policy and terms. We do not control data collected by publishers through their own websites, apps, or account systems.

14. External Links

Our website may link to official publisher sites, download pages, payment providers, documentation, social-media platforms, and other external resources. Once you leave our website, the third party's own privacy practices apply. The presence of a link does not imply our endorsement of or control over that third party's practices.

15. Legal Disclosures

We may disclose personal data where reasonably required to:

• Comply with applicable Indian law or court orders
• Respond to lawful requests from government authorities
• Fulfil taxation and accounting obligations
• Investigate fraud or prevent unlawful activity
• Protect Best Antivirus Market, our customers, and our partners
• Enforce our terms and resolve disputes
• Establish, exercise, or defend legal claims

Only data that is reasonably necessary for the relevant purpose will be disclosed.

16. Business Transfers

If Nextgen Computer Solutions undergoes a merger, business restructuring, acquisition, or sale of assets, data associated with Best Antivirus Market may be transferred as part of that transaction, subject to applicable Indian law. Your information will remain protected by the obligations described in this policy.

17. Data Security

We implement reasonable technical and organisational measures to protect personal data, including:

• HTTPS encryption on sensitive pages
• Secure server infrastructure with access controls
• Restricted administrative access and audit logging
• Regular software updates and security patches
• Backup and disaster-recovery procedures
• Fraud-detection systems
• Payment processing through established, PCI-compliant providers

While we take every reasonable precaution, no internet system can be guaranteed to be completely secure. We cannot promise absolute protection against every possible threat.

18. How Long We Keep Your Data

We retain personal information only for as long as necessary for the purpose it was collected:

• Order and invoice records — Retained for periods required under Indian taxation, accounting, and consumer-protection laws.
• Account information — Retained while an account is active and for a reasonable period afterwards for security and dispute resolution.
• Support correspondence — Retained to maintain transaction history, resolve disputes, and improve service quality.
• Marketing preferences — Retained to honour your opt-out choices.
• Security logs — Retained for system integrity, fraud prevention, and legal compliance.

When data is no longer needed, we delete, anonymise, or securely dispose of it, subject to legal and backup-retention requirements.

19. Accuracy of Your Information

You are responsible for ensuring that information you provide (particularly your email address and phone number) is accurate. Incorrect details may delay or prevent licence delivery. If you notice an error, contact us as soon as possible at mail@bestantivirusmarket.com.

20. Your Privacy Rights

Under applicable Indian law — including the Digital Personal Data Protection Act, 2023, and related rules — you may have the following rights:

• Access information about how your data is processed
• Request correction of inaccurate data
• Request updating of incomplete data
• Request deletion or erasure where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a grievance about data-handling practices
• Exercise other rights provided by applicable law

These rights are subject to legal exceptions.

21. How to Request Corrections or Deletions

To request correction, updating, or deletion of your personal data, contact us at mail@bestantivirusmarket.com.

We may verify that the request is genuinely from you before acting. Verification may involve confirming access to the email address used during your order, providing an order reference number, or answering other reasonable questions. We will never ask for your UPI PIN, banking password, or OTP to process a privacy request.

22. Data We May Need to Retain

A deletion request does not automatically require us to erase every record. We may retain data where legally required or reasonably necessary for:

• GST and income-tax compliance
• Accounting and financial record-keeping
• Fraud prevention and chargeback disputes
• Consumer complaint resolution
• Contract enforcement
• Security and legal proceedings
• Compliance with government or court orders

Where possible, data no longer required in identifiable form will be anonymised or deleted.

23. Withdrawal of Consent

Where processing relies on your consent, you may withdraw it at any time in accordance with applicable law. Withdrawal does not retroactively invalidate earlier lawful processing. Certain data may continue to be processed under alternative legal bases, such as completing an ongoing transaction, maintaining mandatory tax records, preventing fraud, or complying with legal obligations.

24. Children's Privacy

Best Antivirus Market is designed for individuals capable of entering into valid transactions under Indian law. We do not intentionally direct our services at children. Where Indian law requires parental or guardian consent for processing a child's data, we intend to comply with those requirements. If you believe a child's data has been submitted to us improperly, please contact us.

25. Automated Fraud Screening

We may use automated rules, payment-provider risk signals, and security systems to detect potentially fraudulent or unauthorised transactions. Orders may be reviewed, delayed, held for verification, or cancelled where there is a reasonable indication of fraud, abuse, or other security risk. These systems are used for transaction protection and are not intended to make unrelated decisions based on sensitive personal characteristics.

26. Changes to Our Technology Providers

The third-party services we use for hosting, payments, email delivery, analytics, advertising, security, and licence fulfilment may change over time. Where such changes materially affect how your personal data is processed, we may update this Privacy Policy accordingly.

27. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our business, products, technology, service providers, advertising platforms, Indian law, or regulatory requirements. The latest version will be published on our website with an updated effective date. Material changes may be communicated through additional means where required by law.

28. Applicable Indian Laws

This policy is operated from India and should be read in accordance with applicable Indian law, including:

• The Information Technology Act, 2000 and applicable rules
• The Consumer Protection Act, 2019
• The Consumer Protection (E-Commerce) Rules, 2020
• The Digital Personal Data Protection Act, 2023
• The Digital Personal Data Protection Rules, 2025
• Other applicable Indian taxation, e-commerce, consumer-protection, cybersecurity, and data-protection requirements

References to the Digital Personal Data Protection framework apply only to the extent the relevant provisions are in force and applicable to Best Antivirus Market at the relevant time. Nothing in this policy limits mandatory consumer or data-protection rights available under Indian law.

29. Advertising Platform Compliance

Where we use third-party advertising or measurement services, we use them in accordance with applicable platform policies. This includes providing transparent information about data collection, using only first-party data obtained through our direct customer relationship, using approved platform integrations, protecting customer data, obtaining consent where required, and providing appropriate choice to customers.

30. No Sale of Customer Lists

We do not sell customer email lists, phone-number databases, order records, billing databases, or contact lists to advertisers, data brokers, lead-generation services, or other third parties for their independent marketing.

31. Product and Advertising Transparency

We do not use personal data to create misleading claims, imply knowledge of private circumstances, or use customer names, testimonials, or photographs in public advertising without appropriate permission.

32. Grievance Redressal

If you believe your personal data has been improperly handled, or if you have a privacy-related complaint, contact our Grievance Officer:

Grievance Officer: D Saurabh Designation: Compliance Manager Email: mail@bestantivirusmarket.com Address: Nextgen Computer Solutions Rani Lakshmi Bai Ward, Bhandara, Maharashtra 441904, India

Grievances will be reviewed and addressed within the timelines required under applicable Indian law.

33. Contact Us

For any questions about this Privacy Policy or your personal data:

Best Antivirus Market Operated by Nextgen Computer Solutions Email: mail@bestantivirusmarket.com Address: Rani Lakshmi Bai Ward, Bhandara, Maharashtra 441904, India Business Hours: Monday–Friday, 10:00 AM – 6:00 PM IST

Quick Summary

• Best Antivirus Market is an online retailer of antivirus and security software licences.
• We source software licences through software distribution and supply channels.
• We collect only what is needed to process orders, deliver licences, provide support, and comply with law.
• Payments are handled by secure third-party payment providers. We never store card PINs, UPI PINs, or banking passwords.
• We may share limited data with service providers necessary to operate our store.
• We use advertising and analytics platforms to improve and promote our website.
• We do not sell or rent customer data to third parties.
• Software publishers independently manage data collected through their own platforms.
• You have rights under Indian law to access, correct, or request deletion of your data.
• Contact our Grievance Officer for privacy concerns.
• This policy applies to customers and operations in India.